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What is your new role at Routen Chaplin?
Commercial Account Handler
Before working at Routen Chaplin, what was the most unusual or interesting job you have had?
My first job was at UCI Cinema (now Odeon). A great job if you enjoy watching films although you soon get fed up with the popcorn.
Do you have any particular niche is any insurance specialism?
Commercial insurance across most sectors.
How did you come to take the role at Routen Chaplin?
I moved to Routen Chaplin from a national broker. Being part of a smaller, local team gives me more opportunity to share my experience as well as support clients in and around the area.
How would you describe yourself as an individual?
I am very customer focussed and aim to deal with any tasks efficiently and with care. Having worked in financial services since 2000 and insurance since 2013, I have a strong knowledge in the industry. This background helps with the regulatory-side and allows me to deal with clients professionally.
Sum up your job in three words
Commercial Account Handler (does this count?!)
What do you like doing outside of work?
I spend much of my spare time with the family, whether at home or trips out. I like to keep active, so regularly visit the gym or play football. I also follow Derby County.
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- Category: Commercial
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With a breadth of experience in different insurance sectors, Hannah has been a Commercial Account Handler at Routen Chaplin since 2015. Dealing with a range of commercial policy types, Hannah takes care of renewals, amendments and general policy enquiries.
Hannah enjoys the diversity of her role and building lasting relationships with her clients. Customer focused, she is committed to providing the best cover alongside delivering an exceptional service. You will find that Hannah is honest, reliable and professional.
Having completed the Race for Life numerous times, Hannah also enjoys participating in Routen Chaplin’s charity fundraising events. In her spare time, she likes to read, go to the gym, cycle and socialise with her friends.
Qualifications: Cert CII
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Joining our team in May 2019, Lorraine thrives on providing the highest levels of client services. Bringing a wealth of industry knowledge, Lorraine has over 20 years of Commercial Insurance broking experience and has previously held roles at Aon and Willis.
At Routen Chaplin, Lorraine utilises her strong interpersonal skills to obtain and negotiate terms with insurers, as well as completing broking exercises for Executives and Directors.
Lorraine describes herself as confident, client-focussed and a real team player.
Lorraine has a 7 year old son and in her spare time, Lorraine enjoys gardening and DIY. Playing an active role in local committees and charities, Lorraine also helps with fund-raising and organising social events.