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Claims

Routen Chaplin will assist in processing your claim as quickly and effectively as possible, furthering our aim to provide you with the best possible service.

Commercial Claims - In Office Hours
Please call our Commercial Claims Department on 0115 973 7303 for advice. We can liaise with the insurers to determine the appropriate level of action required, be it the appointment of claims assessors and loss adjusters, or the provision of remedial action services.

Out of Office Hours
As part of your disaster recovery plan (which should be kept off site) it is a good idea to include the up to date claims helpline telephone number of the insurer involved, these can be found in your policy booklet.

A list of some of the more commonly used insurance providers is detailed below should you wish to contact them directly:

Ageas (formally Fortis) 0845 122 3018
Allianz 0845 071 5151
Aviva 0800 015 149
Aviva (Motor Fleet) 0800 246876
Axa 0870 900 0860
RSA 0845 3004006
Towergate 0844 892 0967
Zurich 08453 002 055

Personal Claims - In Office Hours:
Please call our personal claims department on 0115 973 7302. We can liaise with the insurers to determine the appropriate level of action required, be it the appointment of claims assessors and loss adjusters. or the provision of remedial action services.

Motor Claims:
Please contact our 24 hour claims service on 0800 822 3187.

Useful Tips & Hints For Motor Claims - At the scene of the accident:
Always obtain the name and address of the driver and the owner of the vehicle and if possible ask them to show you evidence that is correct.
Always make sure you take a note of the registration number of all other vehicles involved.
Always try to get a the name and address of someone who witnessed the accident, even if you are at fault. (This may help reduce the cost of the claim made against you)
Take Photos. If your mobile phone has a camera take photographs of the damage to all vehicles, position of vehicles and the general accident scene.
Do not admit liability even if at fault as this can invalidate your policy, simply provide your details to the third party and ask them to contact us.
Claims need to be reported immediately (this will help reduce bogus personal injury claims).
If the police are involved take a note of the incident number, the name an number of the policeman dealing with the incident and the address and telephone number of the station they work from.
Put claims help line numbers in your mobile phone for instant access when the need arises. Claims helpline numbers can be found in your policy booklet or for motor its 0800 822 3187

Need assistance?

To find out more about our Personal Insurance Services please call us on 01159 737302.

Click here to enquire by email