Claims

Our team will handle all claims effectively and professionally, ensuring a satisfactory result.

All of our advisers are highly skilled and will act on your behalf to manage your claim. From the beginning of your claims process, we will act with your best interests at heart, offering all of the support and guidance you require. Regardless of how complex your situation may be, we understand that we must respond quickly and efficiently to ensure a desired outcome.

Are you looking to make a claim?

 

To notify us of a insurance claim, please call our team on one of the following numbers depending on the nature of your claim.

Commerical Claims:
0115 973 7303

Personal Claims:
0115 973 7302

Motor Claims 24hrs:
0800 822 3187

Useful Information & Contact Numbers

Useful Insurance Company Contact Details
  • Ageas (formally Fortis) 0845 122 3018

  • Allianz 0845 071 5151

  • Aviva 0800 015 149

  • Aviva (Motor Fleet) 0800 246876

  • Axa 0870 900 0860

  • RSA 0845 3004006

  • Towergate 0844 892 0967

  • Zurich 08453 002 055

Out of office hours

As part of your disaster recovery plan (which should be kept off site) it is a good idea to include the up to date claims helpline telephone number of the insurer involved, these can be found in your policy booklet.

Useful Tips & Hints For Motor Claims - At the scene of the accident

If you are ever involved in an accident, whatever the circumstances, we are here to help you get back on the road.

Our dedicated accident management company are on hand 24 hours a day, 365 days a year, ready to provide you with professional help when you need it the most.

In event of an accident
Call 0800 822 3187.

Action Assistance are a team of specialists that are on hand throughout the whole process. If someone else was to blame for the accident, Action Assistance can help to recover any uninsured losses which may have been incurred. This can include loss of earnings, personal injury, policy excess recovery and arranging a hire vehicle.

Alternatively, during office hours of 9am-5pm (Mon-Fri) please contact us on 0115 9737302 and we will be happy to assist you every step of the way.

Household Claims

During office hours 9am-5pm (Mon-Fri) please contact us on 0115 9737302 and we do all we can to process your claim and get the desired end result. 

Out of normal office hours, please contact the claims assistance number provided with your policy documentation. If required, we can list the insurers and the contact numbers. Or, we can provide a link to the claims website page and preferred contact number.

Travel

In event of a medical emergency whilst abroad, please contact the emergency number provided with your policy documentation.

All other claims can be dealt with upon your return to the UK. Please contact the UK claims assistance number provided with your policy documentation. Alternatively, during office hours of 9am-5pm (Mon-Fri) please contact us on 0115 9737302.

Other Products

(Breakdown, Home Emergency, Legal Expenses, Caravan, Pet, Boat, Gap, Personal Accident, Officers All Risks)

 In event of a claim please contact our office during normal working office hours of 9am-5pm (Mon-Fri) on 0115 9737302.

Out of normal office hours, please contact the claims assistance number provided with your policy documentation.

Documents

Fleet Claims Assistance Form
Fill out this form after an accident
PDF 164kb

About Us

We buy effective insurance solutions for personal and business clients. Our dedication to service excellence has helped us to form long-lasting relationships with everyone we engage with.

Contact

If you would like to know any further information, please get in touch.