What is your new role at Routen Chaplin?

Account handler.

What is a typical day in the life at Routen Chaplin?

I have only been in my new role  for a couple of weeks so at the moment I am still learning every day. I try and answer as many customer queries as I can over the telephone and email and I am leaning how to process changes and renewals. Every day is different at the moment and I love that no two days are the same!

Before working at Routen Chaplin, what was the most unusual or interesting job you have had?

When I was at school at the weekends I worked as a chambermaid for a small b&b. It was quite interesting how some people left their rooms!

Do you have any particular niche is any insurance specialism?

I love the variety that home insurance brings, no two properties are the same.

How did you come to take the role at Routen Chaplin?

I was taken on as a temp after being told about Routen Chaplin by my friend.

How would you describe yourself as an individual?

I think I am a friendly, happy person who gets on with almost everyone, I try my best to help others. I love being a mum to my 3 children and love going running in my spare time.

Sum up your job in three words 

Interesting, fast-paced and rewarding

Key people: Image of Steve Martin

With 25 years of insurance experience, Steve prides himself on delivering excellent customer service and getting it right the first time, every time. Steve is responsible for our private clients and specialist vehicles and he is passionate about delivering the best outcomes for clients.

Outside of work, Steve enjoys spending time with his family, visiting new holiday destinations and listening to music from all eras. When he finds time to relax in front of the TV, crime dramas are Steve’s go-to shows.

What is your new role at Routen Chaplin?

Personal Lines Account Handler

What is a typical day in the life at Routen Chaplin?

The typical day at Routen Chaplin would be to give our customers that personable experience as all our clients needs are different. This includes dealing with customer queries on the phone or via email as well as when they visit the office. As an account handler we also handle the process of inviting our clients renewals as well.

Before working at Routen Chaplin, what was the most unusual or interesting job you have had?

I have only ever worked in Insurance full time, but I did once have a part time job delivering pizza and some of the people you came across were ‘interesting’ to say the least!

Do you have any particular niche in any insurance specialism?

I don’t have particular niche as such just yet, but since starting my role here, the Classic Car scheme that we have through KGM is intriguing as you can get to know about vehicles you didn’t even know existed!

How did you come to take the role at Routen Chaplin?

I got to know about the opportunity through a recruitment agency.

How would you describe yourself as an individual?

I’m a relaxed but driven individual who is always happy to help other with their queries whether it be regarding insurance or any IT problems. In my personal life football is my passion and I am a season ticket holder at Derby County.

Sum up your job in three words

Everyday Is Different!

What is your new role at Routen Chaplin?

Administrator. My day to day duties include dealing with the post and scanning it onto the relevant client records and chasing Personal Lines clients whose insurance is due for renewal in 2-3 days time.

What is a typical day in the life at Routen Chaplin?

Routen Chaplin is a very busy company so everyone is constantly doing things. It is very enjoyable as I like to talk to clients on the phone and face to face which is something I do everyday.

Before working at Routen Chaplin, what was the most unusual or interesting job you have had?

Working in a Doctor’s surgery as everyday was different and you learn lots of new things just by being a Receptionist.

How did you come to take the role at Routen Chaplin?

I have had various jobs working within customer service as it is what I enjoy. I like to try new things and working in insurance is new for me so I was very intrigued as to how it all works

How would you describe yourself as an individual?

Hard working and willing to learn

Sum up your job in three words 

Busy, Varied and Interesting

Our People