What is your new role at Routen Chaplin?

Personal Lines Account Handler

Before working at Routen Chaplin, what was the most unusual or interesting job you have had?

My first job was in a pub, this was particularly interesting because of the variety of people I met and the stories they shared. It gave me the opportunity to hear about different experiences, backgrounds and perspectives which made every shift unique. I really enjoyed the social aspect of the role and the chance to interact and connect with people on a personal level.

Do you have any particular niche in any insurance specialism?

I deal with all personal lines products here at Routen Chaplin, however, I would say my strongest area is arranging Home and Property insurance policies, particularly complex cases and unusual properties.

How did you come to take the role at Routen Chaplin?

I previously worked for larger insurance companies, so when I was presented with the opportunity to be part of a local brokerage, I was excited for the role. I truly value the personal connection that comes from interacting with people from the local community face-to-face.

How would you describe yourself as an individual?

I would say I am a dedicated & approachable person. I thrive off genuine connections and meaningful conversations as I find real purpose in helping others, whether this be in my personal or work life. I value kindness, strong relationships and creating positive experiences.

Sum up your job in three words 

Varied, Challenging, Rewarding

What do you like doing outside of work?

I love spending quality time with my family, whether that’s days out, relaxed evenings at home, or gaming together. Family time is really important to me and keeps me grounded. I also enjoy trying new foods and exploring different cuisines. When I can, I love going on holidays, whether it be a short trip or a longer break as I enjoy exploring new places & making lasting memories.

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